Refund Policy

Refunds & Returns

All artwork is carefully prepared and packaged with great care. Please read our returns policy below before placing your order.

Original Artwork, Prints & Products

For non-personalised paintings, prints and other products, you may cancel your online order within 14 days of receiving your item, in accordance with your statutory consumer rights. Please contact us at hello@rachelquigley.com to arrange a return.

When returning an item because you have changed your mind, you are responsible for the cost of return postage and ensuring that the artwork is securely and appropriately packaged to prevent damage in transit. We recommend using a tracked and insured delivery service, particularly for original artwork.

Commissioned & Personalised Artwork

As commissioned paintings are created specifically for you, they are not eligible for cancellation or return if you change your mind once the commission is underway. This does not affect your statutory rights if your artwork is faulty or not as described.

Damages & Issues

Please inspect your artwork carefully upon delivery. If your order arrives damaged, is faulty, or you receive the wrong item, please email hello@rachelquigley.com as soon as possible, including your order number and photographs of the issue where possible. We will work with you to resolve the problem in accordance with your consumer rights. Where a return is required due to a fault or an error on our part, we will advise you on the appropriate return arrangements and costs.

Nothing in this policy affects your statutory rights.

Last updated: 26 October 2026