Shipping Policy
Shipping & Delivery Policy
Where We Deliver
We currently deliver within the United Kingdom only. Unfortunately, we are unable to offer international shipping at this time.
Shipping Costs
Shipping costs depend on the size of the artwork and the packaging required to ensure it reaches you safely.
Our standard UK shipping rates are:
Small Artwork: £8.50
Medium Artwork: £14.50
Large Artwork: £24.50
Oversized Canvas: Individually quoted
Oversized canvases and unusually large pieces may require specialist packaging or delivery arrangements. Please contact hello@rachelquigley.com before purchasing so that we can discuss suitable delivery options and provide a shipping quotation.
Multiple-item orders
When purchasing multiple items of the same size category, a reduced additional shipping charge will apply where available.
For orders containing artwork of different sizes, shipping charges will be calculated at checkout according to the applicable shipping rates. If your order requires a special delivery arrangement, please contact hello@rachelquigley.com before placing your order.
We always aim to package your artwork safely and keep delivery costs as fair as possible.
Processing & Dispatch Times
All artwork is carefully packaged to ensure it arrives safely and in excellent condition.
We aim to dispatch all in-stock artwork, prints and products within 7 days of receiving payment. Orders are shipped using Royal Mail or DPD, depending on the size, weight and nature of the artwork.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Please note that dispatch times do not include delivery transit times, which may vary depending on the courier service.
Commissioned Artwork
As each commissioned painting is created especially for you, production and delivery times will vary depending on the size and complexity of the artwork.
An estimated completion and dispatch timeframe will be agreed before your commission begins.
Once your finished painting has been carefully packaged and dispatched, you will receive an email confirming shipment, along with tracking information where available.
Delivery & Packaging
Every piece of artwork is packaged with care, using appropriate protective materials to minimise the risk of damage during transit.
If your order arrives damaged or there is an issue with your delivery, please contact hello@rachelquigley.com as soon as possible, including your order number and photographs of the issue where appropriate, so we can help resolve the problem.
Questions About Shipping?
If you have any questions about shipping, delivery times or special arrangements for larger artwork, please get in touch at hello@rachelquigley.com. I’ll be happy to help.
Thank you for supporting my artwork!